Política de envío
At The Trailer Parts Outlet, we are committed to satisfying your needs. We will do what we can to make things right if we are at fault and will do whatever it takes to help you if we are not.
We ship to all 50 states. For shipments to Alaska and Hawaii please talk to a Trailer Parts Expert to quote your order.
Shipping:
On Ground Items our normal handling time is 1-3 business days, and the normal transit time is 1-5 business days depending on your location. If you are close to one of our distribution centers, we will source the item and have it shipped to you direct from that warehouse.
Some exclusions may apply on processing time such as backordered or custom parts. Please give us a call if you have any questions 936-349-6507.
An idler and electric brake axle that ships ground, has the ends wrapped for protection. Fedex and UPS may damage the grease caps, but we are happy to replace those for you if we have not already included some in your package. Just contact us at customerservice@thetrailerpartsoutlet.com and we will get you taken care of right away.
Most other items are boxed carefully and wrapped so no pieces or parts become missing. If you have any missing items, please contact customerservice@thetrailerpartsoutlet.com.
We provide you an order fulfillment email with the tracking number and carrier used. Please check this often, as we are not responsible for Fedex or UPS misdelivering your package. If they do so, please contact us IMMEDIATELY because the driver will only remember where he delivered to for so long. This is the only way we can help this issue. Please watch for your package with the provided information.
If you are missing any parts of your order, please contact us right away as we may have split up the shipment to get your order to you as soon as possible. You may just have another tracking number that was not displayed in your email. For any tracking inquiries please contact customerservice@thetrailerpartsoutlet.com.
Freight.
On Freight Items our normal handling time is 2-4 business days, and the normal transit time is 3-7 business days depending on your location. If you are close to one of our distribution centers, we will source the item and have it shipped to you direct from that warehouse.
Our freight packages are palleted on custom built pallets that ensure the integrity of the pallet. Your items are banded tight to the pallet where no man force can break the bands. If your pallet contains tires and wheels, many times the boxes will be stuck between them. Please check there first if you feel you are missing something.
Freight companies are not the most careful with packages, so if you see any damage or lost items, please contact customerservice@thetrailerpartsoutlet.com and we will try to help you right away.
If you need a liftgate at delivery, please inform us before you place the order. Otherwise we will try to assume the fee from you as this is an extra charge.
Please inform us of any and all changes, because if the freight company cannot get a hold of you in time before storage fees, we will have the items sent back to us AND we will hold the shipping fee from your refund or will charge you the return shipping fee before we send it back out. Please provide a good working phone number for the freight company to call and schedule a delivery time, someone must also be available to sign for purchase at delivery.
If you order the wrong item because you were not sure on what you needed, we do ask you pay return shipping. We cover the initial shipping to you and the shipping back to you, so we ask that we share the costs with us getting the less end of the stick.
If you order the wrong item, and need an upgraded item, you will be charged the return shipping cost, and the difference to the new item.
If you ordered a custom axle, depending on the measurements all custom axles are not returnable and non-refundable.
Returns:
If you order an item and it is not what you need, we will accept returns within 30 days. If the reason is not seller fault, we will charge the return shipping fee and a restocking fee.
If you order an item and we do not send the correct item, we will exchange or return the item free of charge. We will assess the item upon receipt and ensure there is no damage and that it is in resalable condition. IF we did indeed send the correct item, the return shipping fee and/or a restocking fee will be held from your refund.
Damages:
We would be happy to help you. Please contact customerservice@thetrailerpartsoutlet.com with pictures and a brief message so we can proceed in helping you.
